At 77FACT, we aim to provide reliable and effective digital advertising tools. Our refund and return policies ensure customer satisfaction while maintaining fairness.
Refund Eligibility
Refunds are considered under the following conditions:
- If the product file is defective or inaccessible.
- If the delivered product does not align with the purchase or description.
Non-Refundable Circumstances
Refunds are not applicable for:
- Changes in preference after purchase.
- Failure to read and understand product descriptions before buying.
- Cases where the product has been downloaded and shared improperly.
Request Process
Submit a refund request with:
- Your order number or proof of purchase.
- A description of the issue and relevant evidence, such as screenshots.
Timeline for Resolution
Refund requests are evaluated within 5–7 business days, and approved refunds are processed within 7–10 business days.
Alternative Solutions
If a refund is not possible, we may offer:
- An updated version of the product.
- Store credit for future use.